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SurveyShare FAQ

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1. What is the Item Bank?
SurveyShare allows you to combine questions from a number of templates, and/or your previous surveys. You can start a new survey from the Item Bank by clicking the 'Create Survey' link in the orange menu bar. You can also use the Item Bank to add survey items to a survey you are editing. There are two steps to using the Item Bank. In step one you select surveys, and/or templates. In step two you select specific items from the resources you picked in step one. The Item Bank process finishes on the screen that lets you edit surveys.

2. What is a Password survey?
For a password protected survey, your respondents are not prompted by SurveyShare for their email addresses. Instead, SurveyShare asks them to provide a survey password you have specified. It is possible for participants to respond multiple times to a password survey, since all respondents are asked to provide the same survey password.

3. What is the 'Address to Take Survey'?
The Web address (URL) that respondents use to participate in your survey is called the 'Address to Take Survey', or the 'survey URL'. You can use SurveyShare to email this web address (URL) to your respondents, or you can distribute the URL yourself.

4. What is a 'Survey Completion Action'?
When respondents complete your survey, you can opt to show a closing statement, share survey results, or redirect them to your Web site. This feature is available on your Survey Options screen.

5. What is an Anonymous Unsecured Survey?
For an Anonymous Unsecured survey, anyone who knows the Web address (URL) of the survey may respond to it. No identifying information is required to take the survey, which means a respondent could conceivably take the survey multiple times. SurveyShare offers four types of online surveys. The other survey types prompt the respondent for an email address or a password before they are allowed to participate in your survey. The Anonymous Unsecured survey type often has the highest response rate, since people are may be reluctant to supply their email addresses, and may not know your survey's password.

6. What types of surveys does SurveyShare offer?
Survey Type determines who can take your survey. SurveyShare offers five types of online surveys:
  1. Public - For a public survey, anyone who knows the Web address (URL) of the survey may respond to it. Although each respondent is asked to enter an e-mail address, a respondent could conceivably take the survey multiple times by entering different e-mail addresses.
  2. Private - For a private survey, only those people whom you specify (via the Address Management page) may take the survey. When a respondent begins a survey, they are asked to input an e-mail address. If this e-mail address matches one of the e-mail addresses that you have associated with the survey, they are allowed to take the survey once, and only once.
  3. Anonymous Unsecured - For an anonymous unsecured survey, anyone who knows the Web address (URL) of the survey may respond to it. No identifying information is required to take the survey, which means a respondent could conceivably take the survey multiple times.
  4. Password - In order to make sure that only the appropriate people respond to you survey, you can create a password for them to provide as they access your survey. For a password protected survey, only those people who know the survey password you specify and the Web address (URL) will be allowed to take the survey.
  5. Feedback Form - For a feedback form, respondents do not see SurveyShare's built-in Opening Statement screen. Instead, the respondent web address (URL) leads directly to your survey questions.


7. How do I activate a survey?
When you activate a survey, you make it available to respondents. SurveyShare will dispatch email invitations at this time, if you have chosen this option. To activate a survey, or schedule a survey for activation, follow these two steps:
  1. Click Survey Control in the orange menu bar
  2. Click the green button labeled 'Activate', that appears in the same row as the desired survey.





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