E-Learning: Support Services example
This is an example E-Learning: Support Services survey. This survey includes questions like:
- What is the name of the courseware package you are currently using?
- How much external technical support from your vendor is required to maintain your courseware package?
- What type of support services for administration of your course are provided with your courseware package? (Check all that apply)
We hope this will help you create your own E-Learning: Support Services survey. We
have not tested the validitiy or reliability of this survey. However, you may
use this as a starting point to help your own survey instrument. Feel free to
change and edit any of our survey templates to help you get started.
2) How much external technical support from your vendor is required to maintain your courseware package?
3) What type of support services for administration of your course are provided with your courseware package? (Check all that apply)
4) How satisfied are you with the format of the technical support you receive from the vendor of your courseware package?
5) Please rank the format of technical support you prefer with 1 being most important and 5 being least important.
6) Please tell us how satisfied or dissatisfied you are with the integrated administrative help system provided.
7) What type of support services are provided for the student with your courseware package? (Check all that apply)
8) How satisfied are you with the integrated help system provided for students?
9) Overall, how satisfied are you with the availability of technical support from the vendor of your courseware package?
10) What additional support services would you like your vendor provide?
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