Customer Technical Support Satisfaction example
This is an example Customer Technical Support Satisfaction survey. This survey includes questions like:
- What was your main reason for contacting technical support?
- How did you contact technical support?
- The amount of time I had to wait to speak with a technical support staff member was reasonable.
We hope this will help you create your own Customer Technical Support Satisfaction survey. We
have not tested the validitiy or reliability of this survey. However, you may
use this as a starting point to help your own survey instrument. Feel free to
change and edit any of our survey templates to help you get started.
1) What was your main reason for contacting technical support?
2) How did you contact technical support?
Please tell us how much you agree or disagree with the following statements:
3) The amount of time I had to wait to speak with a technical support staff member was reasonable.
4) The technical support staff was courteous.
5) The technical support staff was knowledgeable.
6) The technical support staff was helpful.
7) The technical support staff was easy to understand.
8) The technical support staff was able to help me solve my problem quickly.
9) Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?
10) Was your problem resolved on the first contact to technical support or was additional technical support contact required?
11) Overall, how would you rate the quality of the assistance you received from technical support?
12) Overall, how would you rate your satisfaction with the technical support services you received?
13) Do you have any suggestions for improvement of our technical support services?
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