Web site for designing and conducting online surveys. Free membership is available. In less than twenty minutes, your web survey could be on the Internet and collecting results! CourseShare helps people generate, find, and share knowledge related to teaching and learning. Through CourseShare.com, higher education institutions, corporations, instructors, and students can find support for the global sharing of course information and online evaluation, access to 21st century teaching and learning techniques, and tools for assessing how well they are performing in this online marketplace.
Links to free sample survey templates that measure customer satisfaction. Examples of pre-built assessment questionnaires which measure customer satisfaction that you can customize and put on the web.
 

Customer Services Satisfaction Web Survey

This is a Web survey preview. You cannot respond to this version of the Web survey.

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I found SurveyShare to be an extremely straightforward method of constructing web surveys. In addition to the product being easy to use, the customer service support has been fast-all of my questions have been answered immediately. In particular, the customer services support staff has been a tremendous help in getting an instrument up and running. I am looking forward to activating my web survey and collecting data. Overall, it is a tremendous Internet product/service.

This Customer Services Satisfaction Web Survey Example includes the following items:
  1. Why did you contact customer service?
  2. What method did you use to contact customer service?
  3. How satisfied are you with the time it took customer service to answer your question or resolve your issue?
  4. The customer service representative was knowledgeable and easy to understand.
  5. The customer service representative was able to handle my problem quickly and to my satisfaction.
  6. I was treated with respect by the customer service representative.
  7. The customer service representative was courteous and professional.
  8. How satisfied were you with your contact with customer service?
  9. How satisfied were you with the way your question or problem was resolved?
  10. What changes, if any, can we make to improve our customer service department?
  Web site for designing and conducting web surveys. Users can write a web survey, send Internet invitations to potential respondents, and view responses in real-time on the web.   Web site for designing and conducting web surveys. Users can write a web survey, send Internet invitations to potential respondents, and view responses in real-time on the web.
   
1) Why did you contact customer service?
2) What method did you use to contact customer service?
Telephone Mail E-mail Fax Other:
3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?
Very Dissatisfied Dissatisfied Undecided Satisfied Very Satisfied

Please tell us how much you agree or disagree with the following statements.
4) The customer service representative was knowledgeable and easy to understand.
Strongly Disagree Disagree Undecided Agree Strongly Agree
5) The customer service representative was able to handle my problem quickly and to my satisfaction.
Strongly Disagree Disagree Undecided Agree Strongly Agree
6) I was treated with respect by the customer service representative.
Strongly Disagree Disagree Undecided Agree Strongly Agree
7) The customer service representative was courteous and professional.
Strongly Disagree Disagree Undecided Agree Strongly Agree
8) Overall, how satisfied were you with your contact with customer service?
Very Dissatisfied Dissatisfied Neither Dissatisfied or Satisfied Satisfied Very Satisfied
9) Overall, how satisfied were you with the way your question or problem was resolved?
Very Dissatisfied Dissatisfied Neither Dissatisfied or Satisfied Satisfied Very Satisfied
10) What changes, if any, can we make to improve our customer service department?
 
  Web site for designing and conducting web surveys. Users can write a web survey, send Internet invitations to potential respondents, and view responses in real-time on the web.   Web site for designing and conducting web surveys. Users can write a web survey, send Internet invitations to potential respondents, and view responses in real-time on the web.
Customer Technical Support Satisfaction Web Survey Questions

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Links to free sample survey templates that measure customer satisfaction. Examples of pre-built assessment questionnaires which measure customer satisfaction that you can customize and put on the web.

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