Office Visit Survey Template
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1) What was the purpose of your visit to our office?
2) Did you have an appointment?
Yes
No
3) How long did you have to wait before you were seen by a representative?
-- Select Here --
Less than 5 Minutes
5-10 Minutes
11-20 Minutes
21-30 Minutes
More than 30 Minutes
Please tell us how satisfied or dissatisfied you were with each of the following:
4) How satisfied were you with the way you were treated by the staff at our office?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
5) How satisfied were you with the amount of time you had to wait before being seen by a representative?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
6) How satisfied were you with the way your questions were answered?
Very Satisfied
Somewhat Satisfied
Undecided
Somewhat Dissatisfied
Very Dissatisfied
7) How would you rate the courtesy you were shown by staff at our office?
Excellent
Good
Fair
Poor
Don't Know
Please tell us how much you agree or disagree with the following statements:
8) The staff were knowledgeable.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
9) The staff were friendly and courteous.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
10) My questions were answered fully.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
11) I was given complete attention by the office representative.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
12) My visit to the office was a pleasant experience.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
13) Overall, would you say your visit to our office was very positive, somewhat positive, somewhat negative or very negative?
Very Positive
Somewhat Positive
Undecided
Somewhat Negative
Very Negative
14) What, if anything, did you like most about your visit to our office?
15) What, if anything, did you like least about your visit to our office?
16) Please tell us what, if anything, we can do to make future visits to our office more enjoyable for you.
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Office Visit Survey
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